Following the email change, some office apps (Word/Excel) might present with an error when attempting to open or save files.
To fix, please see below
- When saving or opening files, you may get the error below.
This is due to your old "@kscs.org.uk" email address being cached within the software
If you look under the "Onedrive - Ken Stimpson" you will see that it is still picking up your old email address (In this case, "m.smith@kscs.org.uk" - Click on OK & then click on your user profile in the top right hand corner and select "Sign Out"
- You'll get the below warning, click on "Yes"
- Click on "Sign in" in the top right hand corner
- You will be prompted to enter your email, use your full school email - In this case "m.smith@kenstimpson.org.uk" & sign in
- You may need to enter your password
- That's it - When saving or opening now, you should see your @kenstimpson.org.uk email under Onedrive & Sharepoint
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